Refund policy

Returns and refunds

We hope you are happy with your Socks-R-Russ order. If you change your mind, tell us within 14 days after you receive your goods. After telling us, you then have a further 14 days to return the goods.

This policy applies to orders delivered within the United Kingdom, which is our current delivery area.

To start a return, use our website contact form or email hello@socks-r-russ.co.uk. Please include your order number and say whether you would prefer a refund or, where available, an exchange.

Please contact us before posting your return so we can provide the correct return instructions.

For a change-of-mind return, please return the goods unworn and unused where possible. You may inspect them in the same way you reasonably could in a shop. If handling goes beyond what is necessary to establish the goods’ nature, characteristics and function, we may reduce the refund to reflect any loss in value.

Original packaging is helpful but is not mandatory.

Exchanges

If you would like an exchange, contact us within the same 14-day notification period. Exchanges are subject to stock availability. We will confirm the process before you return the goods. If the requested replacement is unavailable, we will offer a refund instead.

Faulty, damaged or incorrect goods

Your legal rights are separate from the change-of-mind process.

If goods are faulty, damaged, not as described or not what you ordered, contact us as soon as possible with your order number and details of the problem. We will explain the appropriate remedy and arrange or reimburse reasonable return costs where the law requires.

Nothing in this policy limits your statutory rights.

Return postage

For a normal change-of-mind return, you are responsible for the return postage cost. Please use an appropriate service and keep proof of posting.

We are responsible for reasonable return costs where goods are faulty, damaged, incorrect or otherwise non-conforming and the law requires this.

Refunds

For a valid cancellation, we will refund the price paid and the cost of the least expensive standard delivery option we offered. Any extra amount paid for a premium delivery option is not refundable unless required by law.

Refunds will be made to the original payment method.

We will issue the refund without undue delay and no later than 14 days after we receive the returned goods or, if earlier, after you provide evidence that you sent them back. We may withhold the refund until then.

Your bank or payment provider may take additional time to show the credit.

Return destination

After contacting us, return the goods to:

Russell Graty
Socks-R-Russ
Pelsall Post Office
London House
56 High Street
Pelsall
Walsall
WS3 4LU
United Kingdom

Please contact us before posting your return so we can confirm the correct return instructions and destination. This return destination is different from the business contact address.

Contact details

Socks-R-Russ
133 Mill Road
Pelsall
Walsall
WS4 1DF
United Kingdom

Email: hello@socks-r-russ.co.uk
Text / WhatsApp: 07789 863718
Online contact form: https://socks-r-russ.co.uk/pages/contact

Model cancellation form

You do not have to use this form. You can also cancel by making any other clear statement that you wish to cancel your order.

To Socks-R-Russ, 133 Mill Road, Pelsall, Walsall, WS4 1DF, United Kingdom, hello@socks-r-russ.co.uk:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.